Refund Policy

At SecureavProtect, we strive to provide high-quality digital security tools and services. Your satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for purchases made on our website.

General Refund Terms

Because our products/services may include digital security tools, downloadable software, licenses, or digital activation keys, all sales are generally final. However, we may offer refunds under specific circumstances outlined below.

We strongly encourage customers to review product descriptions, features, and compatibility details before making a purchase.

Eligibility for Refunds

You may be eligible for a refund if:

• Technical Issues
• A refund may be granted if:
• The product fails to activate, install, or function as intended.
• The issue persists even after our technical support team has attempted troubleshooting.

Duplicate Purchases

Refunds will be issued for accidental duplicate or multiple payments for the same product/service.

Unauthorized Transactions

If you believe a purchase was made using your payment method without your authorization, you must notify us immediately. After verification, a refund may be issued.

Service Not Delivered

A refund may be granted if:

• You paid for a service that was not delivered.
• You did not receive the product license or download link within the expected time frame.

Non-Refundable Items

Refunds will not be issued for:

• Digital products already downloaded, activated, or fully accessed.
• Services already provided or partially completed.
• Products purchased on discount, promotion, or limited-time offers unless they fall under section 2.
• Incorrect product choices made by the user due to lack of compatibility checks.
• Change of mind after purchase.

Refund Request Process

To request a refund, please follow these steps:

Contact our support team at info@secureavprotect.com

Provide the following details:

• Order number
• Email used during purchase
• Reason for refund
• Any screenshots or error messages (if applicable)

Our team will review your case and respond within 24–72 hours.

Refund Timeframe

If approved:

• Refunds will be processed back to the original payment method.
• Processing time may take 5–10 business days, depending on your bank or payment provider.

Chargebacks & Disputes

We request customers to contact our support team before initiating a chargeback.
Unresolved payment disputes may result in:

• Suspension of service
• Blocking future access
• Legal evaluation of fraudulent claims

We always aim to resolve issues fairly and quickly.